Help
Setting up your emergency information
You can setup emergency information for each user on your account. Should an emergency call be made and the caller is unable to tell the emergency services their current location, the details listed in the emergency information will be relayed to the emergency service in order to help them find the caller.
999 calls can be made from all sipgate accounts
Please follow instructions below with information on how to edit your emergency details:
- Click on My Settings and then Phone.
- Click on 999 emergency settings.
- Choose the user for whom you wish to add/edit contact details.
Note: It is extremely important to keep these details up to date, as failure to do so could result in the emergency services being sent to the wrong location. We therefore request that all customers review there emergency information frequently.
- Should you make an emergency call from a location other than that in your emergency contact details, the emergency services will only be able to reach you should you be able to state your current location whilst making the emergency call.
- Please make sure that you do not have an Automatic local area code selected. This can hinder the emergency services should they need to make a return call. You can find the Automatic local area code setting under My Settings -> Phone -> Advanced Settings
Warning: Please DO NOT make a 999 test call as this could hinder the emergency services
Making a 999 test call can be considered by the emergency services as a hoax call for which you can be prosecuted.
999 calls ARE supported by sipgate. Any costs incurred by sipgate due to 999 test calls will be passed on to the customer.
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