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Functions available during a call (e.g transfer, call recording, pick up)

You have the option to use any of the following functions during a call:

  • Transfering a call: With this function, you can transfer a call to another person. First press *3, then the desired phone number and lastly # to confirm. You will then be connected to one of your other home phones. When you hang up, the caller will then be transfered. If you do not want to transfer the call then press *8 to end the transfer function.
  • Announcing the transfer: If you would like to inform another person that there is a call on the other line, then press *4. You can then hang up and both parties will be connected.
  • Conference: If you would like to speak with to another person and the caller simultaneously, press *5 and your conference call will start immediately.
  • Recording a call: Press *6 and recording will begin. Every person on the line in the conference call will hear the announcement that "recording has begun".
  • Terminate Call Recording: Press *6 and recording will stop. Every person on the line in the conference call will hear the announcement that "recording has stopped". The recording is located in your event list. You can listen to it directly from the event list or download it as an mp3 file.
  • Disconnect: Press *8 and the current connection will be terminated.
  • Pick up: *9 or *9 extension number #
    When a phone in your office rings, pressing *9 will redirect the call, allowing you to answer it on your own phone. If you wish to answer a call directed at a specific phone in the office, press *9, the extension number of the phone in question and then press # For example: *913# for a phone with the extension number 13.

Important: If you are connected with an IVR (Interactive Voice Response), then all of the entries requiring a preceeding * must be typed with ** instead. (e.g.**6).



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