We recommend using our convenient web interface to send faxes. There are numerous functions available so that you can send faxes for professional or private use. Do you already have a conventional fax machine at home? With sipgate, you can even use this if you’d like to.

Important: To set up your own fax machine, first set up a VoIP phone. The accompanying SIP configuration information uses your fax machine for the VoIP adapter which is attached to your machine.

Before you decide to use a separate fax machine, please note:

1. We guarantee a reliable transmisson of faxes via the web interface.
2. If you have a fax machine connected to a VoIP adapter, we cannot provide information about the reliability and accordingly cannot guarantee a reliable transmission.

This is how:

• Click on Settings.
• Click on the VoIP Phone button.
• Add a description (e.g. external fax machine) in the following pop up window.
• Click on the Add Device button.
• Now place your cursor over the graphic of your new device (fax machine).
• Click on SIP Credentials in the following pop up window.
• Another pop up window will now appear and you need this data (SIP Account and Server) to set up your VoIP adapter.

Important: In order to use your fax machine, you have to activate the compatibility mode. However, with this compatibility mode it is not possible to make a phone call and fax simultaneously with your own fax machine. Therefore, we highly recommend using our web interface to send faxes.

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